Shipping Policy

Last Updated: September 2026

At ByMoma, we are committed to delivering your order safely and efficiently. Please read the following shipping information before placing your order.

1. Order Processing

Orders are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

During product launches, sales, promotional periods, or high-order volumes, processing may take additional time.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout.

2. Delivery Time

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Estimated delivery timelines will be communicated at checkout or through your order confirmation, wherever applicable.

Please note that delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms and conditions applicable to that offer.

4. Order Tracking

Once your order has been shipped, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication channels.

You may use the tracking information provided to monitor your shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping and contact information.

ByMoma will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.

6. Delayed Delivery

While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur because of:

Weather conditions
Courier delays
Public holidays
Natural events
Operational disruptions
Incorrect address or contact information
High order volumes
Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us with your order number so that we can assist you.

7. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible and provide photographs/videos of the package and product.

This will help us investigate the issue with the relevant courier or logistics partner.